Customer Support Policy

At Amliya, we are committed to providing timely and helpful customer support.

Support Channels

Customers can contact us through:

• Email

• WhatsApp

• Contact Form

• Social Media Direct Messages

Support Hours

Monday – Saturday

10:00 AM – 6:30 PM (IST)

Closed on Sundays and public holidays unless otherwise announced.

Response Time

We aim to respond:

• Within 24 business hours for emails.

• Within 2–6 business hours for WhatsApp messages during business hours.

• Order-related queries are given priority.

Order Assistance

Our support team can help with:

• Order status

• Shipping updates

• Product information

• Exchange or return requests

• Payment issues

Customer Responsibilities

To help us assist you efficiently, please provide:

• Order number

• Registered mobile number or email

• Photos or videos where applicable

Unacceptable Conduct

We reserve the right to refuse service in cases involving abusive language, threats, fraudulent activities, or repeated misuse of our support services.

Contact Information

Please use the contact details available on our Website for all customer support requests.