Return & Refund Policy

Customer satisfaction is important to us. Please read our return policy carefully before placing an order.

Eligibility

Returns are accepted only if:

• The item received is damaged.

• The wrong product was delivered.

• The product has a manufacturing defect.

Return Request

A return request must be submitted within 48 hours of receiving the order along with:

• Order number

• Photos or video of the product

• Description of the issue

Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to misuse.

• Normal wear and tear.

• Minor color variations due to photography or screen settings.

• Products without original packaging.

• Earrings (for hygiene reasons), unless received damaged or incorrect.

• Customized or personalized jewellery.

Refunds

Once the returned product is inspected and approved:

• Refunds will be processed within 5–7 business days.

• Refunds will be credited to the original payment method.

Replacement

Where applicable, we may provide a replacement instead of a refund, subject to product availability.

Return Shipping

If the return is due to our error (wrong, defective, or damaged product), we will bear the return shipping cost.

If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.